Q: What countries do you have HLR coverage for?
We aim to provide worldwide coverage, however some networks impose restrictions on the information we can retrieve. Please check our coverage checker
Q: How do I know which numbers are turned on and in use?
All numbers currently turned on in a handset are flagged as "LIVE", with an Error Code of "0" and a Status of "Delivered".
Q: Why am I getting 'REJECTED' responses in my HLR output file?
If you try to process an invalid mobile number we will return a REJECTED response and no credits will be removed from your account. There are a number of reasons why a number may get rejected. For example the number may be too long or too short, your number is not preceded by the country code it belongs to or you are simply trying a number that does not exist anywhere in the world. You can use our Global Dialplan Validator to check the validity of your number before sending for HLR processing.
Q: Do I still get charged for 'Dead' results?
Yes, you are charged for all results, except for REJECTED (see above) and TIMEOUT. This is because we still have to perform a HLR lookup to obtain the status of a handset, regardless of the outcome.
Q: I've run out of credit, what do I do?
Please contact your Experian account manager.
Q: What happens if I need support?
You can create a support ticket through our ticket system that will be answered quickly by our dedicated support team. To create a new ticket click here.